Cancellation & Refund Policy

Cancelling an order

You can cancel free of charge at any time before dispatch — from My Orders, or by calling or messaging us with your order number. Once a consignment has been handed to the carrier it cannot be cancelled.

Refund of prepaid orders

Prepaid amounts are refunded to the original payment method within 5–7 working days of the cancellation being approved. Bank processing may add 2–3 days.

Damaged or missing items

Record a continuous unboxing video and report the problem within 48 hours of delivery with photographs. Once verified we replace the items in your next dispatch or refund them in full — your choice.

Wrong item delivered

If we send the wrong product, we arrange a pickup at our cost and dispatch the correct item immediately.

What we cannot accept

• Returns of correctly delivered fireworks — for safety and legal reasons, opened or used fireworks cannot be taken back
• Claims raised more than 48 hours after delivery
• Damage caused by improper storage after delivery

Refused or undelivered consignments

If a consignment is returned because the delivery was refused or nobody was available after three attempts, the round-trip freight is deducted from the refund.